Privacy Policy

All rights regarding Cancellations, Returns and Refunds are upto merchants

Last updated on 14th september 2022

We care about your privacy and are committed to protect your personal data shared on our website. Should we ask you to provide certain information by which you can be identified when using this website; then you can be assured that it will only be used in accordance with this privacy statement.

This Privacy Policy sets out how Easebuzz Private Limited (“EASEBUZZ”) uses and protects any information that you provide when you use this website.

By using our Website, You agree and accept our Privacy Policy (“Privacy Policy”). This Platform is owned and operated by Easebuzz (hereinafter referred to as “EASEBUZZ” or “Easebuzz” or "We" or "Us” or “Our”).

For the purpose of this Privacy Policy and wherever the context so requires, Depending on the circumstances and the use of our Services and, "you" or “your” might refer to the End Customer, the Merchant, or the Visitor / Guest:

  1. We refer to you as an "End Customer" whenever you directly use an End Customer Service for your own personal use. (usually a merchant's Customer utilising Easebuzz Payment Gateway, for example when you buy a product or avail a service from a merchant that uses Easebuzz for payment processing), but we do not directly do business with you.

  2. We refer to you as a "Merchant" when we engage in a direct business relationship with you i.e when you do business with, or otherwise transact with, or avail the Easebuzz Payment Gateway or any other service provided by Easebuzz.

  3. When you visit a Site or connect with Easebuzz in any other way, we refer to you as a "Visitor / Guest." This is because you are not signed into an Easebuzz account when you visit the Site. (Let's say you're thinking about becoming a user of Easebuzz's Services, so you decide to send them a message asking for additional information so that you can make an informed decision.)

This privacy statement will inform you how we handle your personal data, your privacy rights and how the law protects you. Please read this privacy statement carefully before using our Services.

EASEBUZZ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. The revised version will be effective at the time we post it and, following such posting, your continued use of the “Site” will constitute your express consent to us continuing to process your personal information in accordance with the terms of our revised privacy policy.

  1. We may collect the following information:

    1. Name, Trade Name, Brand Name, Legal Name, etc.

    2. Contact information including but not limited to email address, identity proof, address proof required for the verification of your identity

    3. Contact information including address, shipping and billing details and any other information provided by you while making any purchase on our website

    4. Demographic information such as postcode, preferences and interests.

    5. Details of transactions you carry out through our Platform and of the fulfilment of your orders including but not limited to name of the transacting parties, a description of the transactions, the payment or transfer amounts, billing and shipping information, and the devices and payments or transfer amounts used to complete the transactions.

    6. User Information, user activity, Sensitive personal data such as financial information including but not limited to details of credit cards, debit cards, bank account in tokenized form as mentioned in detail in our Terms and Condition and know your customer (KYC) documents subject to your consent and in accordance with the RBI regulations and such other information as may be applicable.

    7. Other information including but not limited to your IP address and standard web log information relevant to an application for our services.

    8. Statistics on page views, computer sign on data, traffic to and from www.easebuzz.in as well as on our mobile applications on iOS and Android and response to advertisement when applicable.

    9. Any other Information we consider necessary to enhance your experience on the Platform and to provide the highest possible level of security and service to you.

  2. We hold your personal information on servers and by providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers.

Our Services are intended for a general audience and are not targeted toward minors less than 18 years old. If we have actual knowledge that any information we collect or receive has been supplied by a child younger than the age of 18, we will delete such information as soon as we can, after obtaining that knowledge.

  1. We may use the information shared by you as follows:

    1. During the registration for successful creation and verification of your account.

    2. To verify the legitimate existence of your business and operations.

    3. To process and validate the authenticity of your business to the extent permissible by law.

    4. To improve our products and services.

    5. To resolve disputes, collect fees (if applicable), and to troubleshoot problems to make the website better for you.

    6. To send a notification through SMS or email after each successful transaction.

    7. for our marketing promotions within our company, subject to your consent.

    8. To periodically send promotional emails about new products, special offers or other information.

    9. To compare for verification with third party service provider assisting us with the operations of the business of Easebuzz (such as fraud investigations, bill collection, affiliate and rewards programs).

    10. To share the information with our subsidiaries, joint ventures or other companies under a common control (collectively the “Affiliates”) that Easebuzz may have now or in the future, in which case they will honor this Privacy Policy.

    11. Share the personal information to our business partners like NBFCs, FIs and other partner banks with your consent, in consonance with the applicable laws for the time being in force. However, Easebuzz shall not take any responsibility for any misuse of information by such channel partner.

    12. To share the information with the third parties in a good faith belief that such disclosure is reasonably necessary to:

      1. Take action regarding suspected illegal activities;

      2. Enforce or apply our terms and conditions and Privacy Policy;

      3. Comply with the legal process including but not limited to search warrant, subpoena, court order; Please note that we are not required to question or contest the validity of any search warrant, subpoena or other similar governmental request that we receive.

      4. To protect our rights, reputation, and property or that of our User, Affiliates, or the public.

    13. To share information in the aggregate to third parties relating to User behaviour in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors.

    14. To improve our Services and to deliver a better and more personalized service to you.

    15. We may use your Internet protocol (or IP) address which is a unique number assigned to your computer server or your Internet service provider (or ISP) to analyze user trends and improve the administration of the website.

    16. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

In general, we will only keep your information for as long as is required to either continue providing you with the Services or to comply with the applicable laws. However, even after you deactivate your account, we may preserve copies of information about you and any transactions or Services in which you may have engaged for a duration that is consistent with applicable law, applicable statute of limitations, or as we feel is reasonably required to comply with any law, regulation, legal process, or governmental request, to identify or prevent fraud, to recover fees owing, to settle disputes, to fix problems with our services, etc.

  1. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We take every precaution to safeguard and secure all the information we collect online from unauthorized access, use or disclose. However, the internet is not a secure medium and we cannot guarantee the privacy of your personal information.

  2. Every time you want to access your account on our website or to make a financial transaction, we suggest you enter your username and password each time. Choose your password carefully. Never share your username and password with anyone.

  3. If you are concerned that your username and/or password is compromised, please contact us or our customer support team immediately and ensure to change your password by accessing the profile settings.

  1. The content and text published by third party website operators on EASEBUZZ are subject to the Indian copyright law. The duplication, revision, dissemination and all forms of usage of content beyond the copyright limits require a written approval of the respective author and/or creator. Downloads and copies of the aforementioned content is only allowed for private and non-commercial use. If the content posted on EASEBUZZ did not come from the website operator itself, the third-party copyright rules shall apply. All third-party content is marked as such. Should there be any copyright infringement on EASEBUZZ, kindly contact us and provide us with corresponding evidence. In cases of declaration of violation of rights, EASEBUZZ will delete the concerned content at the soonest possible time.

  1. A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Please refer to our EASEBUZZ Cookie Policy for further information.

  1. You have the following rights with regards to the personal information shared on the website, which is subjected to the laws relating to data sharing in India(“India”)

    1. Right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

    2. Right to request correction of any of the data we have about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

    3. Right to withdraw your consent to the processing of your personal data at any time. This does not affect the legality of any processing we have already carried out based on the consent given previously.

  1. If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

  2. We reserve the right to modify this privacy statement at any time, so please review it periodically. If we make material changes to this policy, we will notify you here or by email, or by means of a notice on our home page.

  3. It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

  4. EASEBUZZ is registered with the Registrar of Companies, and this policy shall be governed and construed in accordance with the rules and regulations of the Companies Act 2013, Guidelines issued by Reserve Bank of India from time to time and the laws of India and the applicable federal laws of India. Any dispute arising out of the formation, performance, interpretation, nullification, termination or invalidation of this policy or arising therefrom or related thereto in any manner whatsoever, shall be settled by arbitration in accordance with the provisions set forth under the Arbitration and Conciliation Act (the “Act”), by one arbitrator appointed in compliance with the Rules.

  1. If you have any questions or queries regarding data privacy and protection, they may contact us at: support@easebuzz.in