Easebuzz, a company incorporated under Indian companies act 2013 having is registered office at Easebuzz Private Limited, The Social Street (Opposite - Hotel Vivanta) B - Wing, 2nd Floor, Hinjewadi - Wakad Road, Pune 411057. Easebuzz own and manage the website https://easebuzz.in
In this Agreement unless the context otherwise requires:
The Website and Services are intended solely for people who can form legally binding contracts under Indian law and who are 18 years of age or older. Any access to or use of the Website or Services by anyone under 18 is expressly prohibited. By using the Website or Services merchant represents and warrants that he is 18 or older and is competent to contract. User also agrees that his customer is similarly competent to contract.
A merchant may use the Services and this Website only if he accepts and abides by all of the following terms and conditions
Merchant shall follow the registration and approval process as per set process of Easebuzz.
In order to avail the services, merchant must be registered with Easebuzz. Merchant shall provide Easebuzz with all the necessary documents as per requirements.
By registering with Easebuzz, Merchant agrees to provide true, accurate, current and complete information, failing at which, Easebuzz may at any time reject merchant’s registration and terminate his right to use or access the Website and/or Services. When merchant registers with Easebuzz, a User Account will be created, that is associated with his/her user name, password, and other identifying information. Merchant shall be responsible for any action initiated through their User Account.
The services may be used by merchants for making and receiving payments from/to third parties.
To enable the merchant to use the services, a link with login credentials will be communicated to the merchant on his mobile phone or email address and the merchant irrevocably and unconditionally accepts sole responsibility for use, confidentiality and protection of said login credentials, including passwords, as well as all orders and information exchange added to the mobile/email account using the same login credentials.
Easebuzz Private Limited has no obligation to verify the authenticity of the Transaction other than by means of verification of the merchant’s basic KYC information. The merchant shall at all times take all appropriate steps, including those as mentioned herein, to maintain the security and confidentiality of the information. Easebuzz shall not be liable for any mistake or misuse of the services by either the merchant or by any person authorized by the merchant, or by any person gaining access to the services through the merchant. Merchant agrees that Easebuzz accepts all instructions originating from his account in good faith and in a manner consistent with commercially reasonable security standards. Merchant shall indemnify and hold Easebuzz harmless for direct or indirect losses sustained as a result of the disclosure of sensitive information by or through Merchant.
On receiving the necessary details from the Banks, Easebuzz shall initiate the required payment to merchant/customers as instructed by customer/ merchant.
Confirmation of the transaction performed using valid login credentials shall be conclusive evidence of a transaction being affected. Merchant is responsible to provide Easebuzz with the appropriate and current customer information. In the event that the payment is in respect of a purchase of products by the customer, Easebuzz does not hold the responsibility to ensure that the purchased products have been duly delivered. In the event, wherein a customer chooses to complain about a transaction, the same should be communicated to Easebuzz within 10 (Ten) days of the transaction.
Please note that any purchase or payment done/received from a user/merchant is a sole agreement between the customer and the merchant (user) on Easebuzz platform. The company is merely an intermediary and a platform provider and is no where responsible for any goods/services, authentication or logistical support corresponding to a transaction.
In consideration of the services rendered by Easebuzz Private limited, a user/merchant agrees to pay a fee which will be in consideration of all products, platform, APIs and other related financial services that have been listed on Easebuzz website and mobile application. Easebuzz has a Nodal account as per RBI’s payments and settlements Act, where we will instruct the Nodal bank to transmit the payments payable to the merchant, after deducting our fee, from the Nodal to the merchant bank account in “T” +1 or maximum “T” +2 working days. “T” being the date of transaction.
Every merchant/user shall receive an invoice from Easebuzz private limited with GST details to showcase the fees being levied and charged as per agreement and pricing agreed between the user and Easebuzz private limited. In respect of the invoices received by the user/merchant, it is agreed that User pays over applicable taxes under the Indian Income Tax laws and furnishes to us the TRACES certificate in respect of such taxes paid, then we shall reimburse to the User, on a quarterly basis, the amount in respect of such taxes paid.
Chargeback shall mean a Transaction that is uncollectible and returned to the acquiring bank/ Easebuzz by customer or issuing bank for a refund to the concerned customer due to any of the following reasons:
As a result of the rapid nature of movements of funds, once a payment has been initiated through the Services, it may not be possible to retract the same using the Services. If customer wishes to attempt to chargeback/ retract a payment, he must notify his bank and Easebuzz immediately and provide all required information. Easebuzz cannot however guarantee that the payment will be retracted. It may be possible to charge back/ retract a payment in case of a payment by any of the payment modes which includes cards, UPI based transactions.
It may be possible for customer to raise a chargeback in his/her issuing bank from where the transaction was done. In such cases, the acquiring bank notifies Easebuzz about the dispute that needs to get resolved within a stipulated time frame of 7 bank working days.
In such event, if the merchant is unable to arrive at a satisfactory resolution of the problem within the stipulated timeframe, Easebuzz/ Service Provider shall be entitled to make a direct credit to the disputing customer’s account for the disputed amount. Such a transaction will be done in accordance to the dispute that has been resolved and will be agreeable to both merchant and customer.Such a debit to the merchant's account and the direct credit to the disputing customer’s account shall not be disputed in any manner whatsoever.
In the event of a Chargeback situation arising in case of any Products purchased by a customer, for which payment has been made to the Merchant/Service Provider, the customer shall be advised to resolve the issue with the merchant within 7 working days and shall then settle the payment in accordance with the solution agreed upon by the Parties.
Easebuzz shall not be responsible to make payments in respect of any Chargeback unless it has received the requisite amount and notification related to a disputed transaction from the concerned acquiring bank/acquirer.
In the event that the customer and the merchant have agreed that customer is entitled to Chargeback any Transaction, Easebuzz may, at its discretion, give effect to such Chargeback entitlement in any one or more of the following methods:
Any chargeback or refund case will be raised back to the source account of the customer from where the transaction was initiated/completed.
Refunds are initiated due to the following reasons –
Once a refund has been initiated, Easebuzz manages the flow of refund to the source account as follows –
In case there are issues or queries related to any of the details related to refund, then the merchant can reach out to Easebuzz on tollfree number available with support between 9:30 am to 7 PM everyday (Including weekends) which is published on website - https://easebuzz.in/contact
If Easebuzz Private limited suspects, on reasonable grounds, that a merchant or User has committed a breach of these Terms or any other agreement with Easebuzz or any act of dishonesty or fraud against Easebuzz/ any Service Provider, Easebuzz shall be entitled to (a) suspend all payment under these Terms; (b) deactivate/ suspend your User Account and disable your password; and (c) terminate User’s access to the Website or the Services; pending enquiries by Easebuzz. User may cancel his User Account at any time by sending an email. Please note that once your Account is cancelled, Easebuzz does not have any obligation to return any data or information that may reside on its servers or other equipment. Easebuzz Private limited will have full rights to hold for the period of 180 days payout to the merchant/user and also refund amounts based on complaints received from acquiring or issuing bank or any related person to the government of India which includes Cyber cell, Police, Reserve bank of India, SEBI, etc
In such cases the refunds will be forcefully enabled on the merchant/user account back to the source account from where the transaction had initiated.
User or the merchant hereby Easebuzz undertake and agrees to indemnify from and against any and all liability (including but not limited to liabilities, judgments, damages, fines, losses, claims, costs and expenses,) or any other loss that may occur, arising from or relating to any claim, suit or proceeding brought against Easebuzz by another User/ Service Provider/ third party for reasons including, but not limited to (i) delivery, non-delivery or delay, deficiency or mistake in respect of the Products sold; (ii) a breach, non-performance, non-compliance or inadequate performance by the User of any of the terms, conditions, representations, obligations or warranties made by him; (iii) any acts, errors, misrepresentations, wilful misconduct or negligence of the User, or his employees, subcontractors and agents in performance of their obligations under these Terms.
The User shall comply with all such terms and conditions as Easebuzz or any Service Provider may prescribe from time to time with regard to the Services. All Transactions effected by or through this Website, shall constitute legally binding and valid transactions when done in adherence to and in compliance with the terms and conditions prescribed by Easebuzz or Seller/ Service Provider.
All materials that have been displayed or performed on the services shall abide by copyright. This includes but not limited to text, graphics, articles, photographs, images, illustrations. You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any content accessed through the services, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever any content or third-party submissions or other proprietary rights not owned by you:
The services are protected by copyright law as prevalent within the copyright laws. Any fraudulent or improper use shall lead to immediate termination of the account and will be bound to legal procedures as per government norms. You are not supposed to download or copy the content for any unauthorized use. You shall also not store any information for any purpose whatsoever. Copying or storing any information without consent from the copyright holder is strictly prohibited. Company may revoke your right to the services, at any time, at Company’s sole discretion. Company reserves the right to require prior written consent before linking to the Website.
The merchant hereby also agrees unconditionally that he/she will undertake compliances to all applicable anti-corruption law (including but not limited to the provisions of Foreign corrupt practices Act, 1977, Prevention of Corruption Act, 1988, Prevention of Money Laundering Act, 2002, Foreign Contribution (Regulation) Act, 2010, and any amendments thereto) which prohibits the User, its officials, representations, agents, or any other person associated with or acting on behalf of such User from giving, offering, promising to offer, receiving/ accepting or acting in any other manner so as to induce a payment, gift, hospitality or anything of value (either directly or indirectly) whether from within the country or from abroad to government officials, publics servants, regulatory bodies, judicial authorities, persons in positions of authority, elected or contesting electoral candidates, political parties or office bearers thereof or any other third party or person in order to obtain an improper commercial/business advantage of any kind.
The merchant and the customer understand and agrees that -
Your use of services is at your sole risk. Easebuzz is an intermediary between banks and merchants. All content including all products, services and solutions are provided "AS IS" without warranty of any kind, either express or implied including without limitation, implied warranties of merchant, fitness for a particular purpose, title and non-infringment. Easebuzz does not warrant or makes any representations regarding the use of particular services published by the merchant in terms of its compatibility, correctness, accuracy and reliability. You as end customer will assume total responsibility and risk for your access and use of the services published by the merchant. The disclaimer of liability also applies to any injury or damange caused by any failure of performance, delay in processing of transmission, omission, computer virus, unauthorized access to, alteration or use of record corresponding to breach of contract, negligence of under any other cause of action.
The merchants and the customer using this platform and it's related API's understand and agree that Easebuzz Private limited shall not be liable for any direct, indirect, punitive, incidential, consequential damages or any damages limited to damages for loss of profit, revenues, goodwill, data or any other intangible losses arising from
To the extent possible, the disclaimers, limitations on liability and indemnities available to Easebuzz pvt ltd under the terms of services, shall extend, mutandis, to the affiliates and partners of Easebuzz private limited and their respective directors, employees, agents, successors, involved in providing in delivering or managing the services. However, this clause will be not applicable to protect the aforesaid partner/affiliates from liability to Easebuzz private limited or claims against Easebuzz private limited.
You guarantee and confirm that you will not contribute to any Content or otherwise use the Services in a manner that:
The below list of clauses has to be followed while availing services at https://easebuzz.in/.
As a merchant, you adhere and abide that your business will not belong to any of the below -
Easebuzz holds the right to remove any content or image from the services at any point of time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such content or if company is concerned that you may have breached the immediately preceding sentence), or for no reason at all.
If you are sending emails, directly or indirectly in connection with any Digital good or Physical products then you agree, acknowledge and represent that all emails and the procurement of email addresses will be authentic and shall be in compliance to applicable government rules & regulations. You would also not be sending any extreme content, racial content, or any religious sentimental message. Pornographic and sexual content is strictly prohibited.
In connection with this agreement, Easebuzz may disclose to you and or you may otherwise receive some sensitive information of Easebuzz (collectively, confidential information. Unless not required to perform your obligations under this agreement, you will not be allowed to disclose any confidential information without the consent of Easebuzz. You will not use any confidential information for the purpose of soliciting, or to permit to solicit, users to subscribe to any other services or promote the sale of any products that compete directly or indirectly, with Easebuzz or the functionality or services offered by the platform. You agree and abide that Easebuzz may be required to provide to governmental agencies/Law or other third parties, information in its possession regarding you or the business you conduct with Easebuzz or via the Platform.
GRIEVANCE CUM NODAL OFFICER
MR. DHAMMANAND NAGRALE
EASEBUZZ PRIVATE LIMITED
ADDRESS : The Social Street (Opposite - Hotel Vivanta) B - Wing, 2nd Floor, Hinjewadi - Wakad Road, Pune 411057
E-MAIL : GRIEVANCES@EASEBUZZ.IN
PHONE : +91 8275303542