Terms of use

Please read the terms of use carefully before using the services being offered by Easebuzz.in under Easebuzz Pvt Ltd. This platform intends to provide e-commerce capabilities that allow for the sale and purchase of event tickets, physical goods, digital items and memberships or services being sold by a merchant to any third party user. This website - https://easebuzz.in is officially owned and operated by Easebuzz Private Limited.

Please read the agreement carefully. By becoming merchant on this portal you agree to bound to this agreement and the terms of use mentioned below. If you do not agree with the terms of this Agreement then please do not use the platform any further. Company reserves the right to change the Terms of use from time to time. If we make any change within the terms and conditions then we will notify it to you through an email to your official email id. After continuing to use the services after the changes done by us have become effective, you automatically agree to the revised Terms of Use.

The purpose of these terms, the following words and phrases shall have the meaning assigned under this Article. Services means services that shall be provided by Easebuzz Private Limited and merchants to users. A merchant can receive payments from their customer’s or other payers or suppliers by

  1. IMPS/NEFT/RTGS or
  2. Credit/Debit cards or
  3. Netbanking and or
  4. any other mode of payment through banks that may be accepted by Easebuzz from time to time in these Terms

Merchant

A merchant shall mean any person, entity or organization which shall be onboarded by Easebuzz for using this platform or who transacts or avails services using this platform to make or to receive payments to or from third parties.

Issuing Bank

A bank which issues and authorizes the card or netbanking privilege to it’s customers.

Nodal Account

An intermediary account governed and operated by the acquiring bank and which is directed for merchant settlements by Easebuzz private limited. All guidelines of this account are established in “Payments and settlements Act, 2007”, given by Reserve Bank of India (RBI).
Reference - https://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5379

Acquiring Bank

An acquiring bank (also known simply as an acquirer) is a bank or financial institution that processes credit or debit card payments on behalf of a merchant.

Customer

Customer shall mean a payer to merchant for purchase of any product or service. This is done digitally from his issuing bank account and Easebuzz will be an intermediary who shall transfer funds to the merchant as per payments and settlement Act,2007 (RBI). Products shall not include those banned products and services that are listed in banned category list.

Transaction

Transaction shall mean a payment instruction that results in the successful transfer of monies :

  1. from a customer to a merchant.
  2. from a merchant to a customer.

Transaction Amount

Transactional amount shall mean the total amount payable/receivable by a merchant. This amount shall include all taxes, charges, interest, delivery costs, commissions, etc.

The Privacy policy of the company has been mentioned within a separate section within the website. Please read the Privacy policy to know how we use your personal information.

Eligibility

The Website and Services are intended solely for people who can form legally binding contracts under Indian law and who are 18 years of age or older. Any access to or use of the Website or Services by anyone under 18 is expressly prohibited. By using the Website or Services merchant represents and warrants that he is 18 or older and is competent to contract. User also agrees that his customer is similarly competent to contract.

A merchant represents and warrants that he has full power and authority for using the Services and is in strict compliance of all laws. These terms and conditions as accepted by merchant shall be read along with and in addition to any terms and conditions in force from time to time. They will also be read in conjunction with the Privacy Policy.

A merchant may use the Services and this Website only if he accepts and abides by all of the following terms and conditions.

Registration

In order to avail the services, merchant must be registered with Easebuzz. Merchant shall provide Easebuzz with all the necessary documents as per requirements.

By registering with Easebuzz, Merchant agrees to provide true, accurate, current and complete information, failing at which, Easebuzz may at any time reject merchant’s registration and terminate his right to use or access the Website and/or Services. When merchant registers with Easebuzz then a User Account will be created, that is associated with User’s user name, password and other identifying information. Merchant shall be responsible for anything that happens through his User Account.

Use of Services

The services may be used by merchant for making and receiving payments from / to third parties.

To enable the merchant to use the services, a link with login credentials will be communicated to the merchant on his mobile phone or email address and the merchant irrevocably and unconditionally accepts sole responsibility for use, confidentiality and protection of said login credentials, including passwords, as well as for all orders and information changes entered into the mobile/ email account using such login credentials.

Easebuzz Private limited has no obligation to verify the authenticity of the Transaction other than by means of verification of the merchant’s basic KYC information. The merchant shall at all times take all appropriate steps, including those as mentioned herein, to maintain the security and confidentiality of the information. Easebuzz shall not be liable for any mistake or misuse of the services by either the merchant or by any person authorized by the merchant, or by any person gaining access to the services through the merchant. Merchant agrees that Easebuzz accepts all instructions originating from his account in good faith and in a manner consistent with commercially reasonable security standards. Merchant shall indemnify and hold Easebuzz harmless for direct or indirect losses sustained as a result of the disclosure of sensitive information by or through Merchant.

On receiving the necessary details from the Banks, Easebuzz shall initiate the required payment to merchant/customers as instructed by customer/ merchant.

Confirmation of the transaction performed using valid login credentials shall be conclusive evidence of a transaction being effected. Merchant is responsible to furnish Easebuzz with correct and current customer information. In the event that the payment is in respect of a purchase of products by the customer, Easebuzz shall not be required to ensure that the purchased products have been duly delivered. In the event a customer chooses to complain about a transaction, the same should be communicated to Easebuzz within 10 (Ten) days of the transaction.

Refunds/ Chargebacks

A Chargeback shall mean a Transaction that is uncollectible and returned to the acquiring bank/ Easebuzz by customer or issuing bank for a refund to the concerned customer due to any of the following reasons:

  1. Any payment which the customer refuses to honour or demands a refund because the Products purchased or the delivery there of, was not as promised or was defective, deficient, incomplete and /or unsatisfactory for any reason whatsoever, or that payment for the same has already been made.
  2. Any payments by a customer using the Services, which is returned by the acquiring bank for any reason whatsoever.
  3. Any charge/debit arising out of any alleged hacking breach of security or encryption that may be utilized by Easebuzz/ customer from time to time.
  4. Any Transaction that is unsuccessful.

As a result of the rapid nature of movements of funds, once a payment has been initiated through the Services, it may not be possible to retract the same using the Services. If customer wishes to attempt to chargeback/ retract a payment, he must notify his bank and Easebuzz immediately and provide all required information. Easebuzz cannot however guarantee that the payment will be retracted. It may be possible to charge back/ retract a payment in case of a payment by debit/ credit card, if the instruction is given to customer’s bank and Easebuzz within the prescribed time. However it would not be possible to do so in case of any other mode of payment.

In the event of a Chargeback situation arising in case of any Products purchased by a customer or Payer, for which payment has not yet been made to the merchant by Service Provider, the merchant or Payer shall be advised by Easebuzz to resolve the issue with the customer or Service Provider within 45 days and Easebuzz shall then settle the payment in accordance with the solution agreed upon by the Parties.

In such event, if the merchant are unable to arrive at a satisfactory resolution of the problem within a period of 45 days, Easebuzz/ Service Provider shall be entitled to make a direct credit to the disputing customer’s account for the disputed amount. Such a debit to the customer’s account and the direct credit to the disputing merchant’s account shall not be disputed in any manner whatsoever.

In the event of a Chargeback situation arising in case of any Products purchased by a User/ Payer, for which payment has been made to the Payee/User/Service Provider, the User/ Payer shall be advised to resolve the issue with the Payee/User / Service Provider within 45 days and shall then settle the payment in accordance with the solution agreed upon by the Parties.

Easebuzz shall not be responsible to make payments in respect of any Chargeback unless it has received the requisite amounts from the concerned acquiring bank/ Service Provider/ Payee/ User. In the event of the receipt by Easebuzz of an amount of a Chargeback from the acquiring bank / Service Provider, Easebuzz shall pass on to User/ Payer such amount received by them within 7 days.

In the event that the Parties have agreed that User/ Payer is entitled to Chargeback any Transaction, Easebuzz may, at its discretion, give effect to such Chargeback entitlement in any one or more of the following methods:

  1. deduction of the relevant amount or any part thereof from any amounts to the Payee;
  2. billing the concerned Party for the relevant amount or any part thereof.

Termination

If either Easebuzz or Service Provider suspects, on reasonable grounds, that a User has committed a breach of these Terms or any other agreement with Easebuzz or any act of dishonesty or fraud against Easebuzz/ any Service Provider, Easebuzz shall be entitled to (a) suspend all payment under these Terms; (b) deactivate/ suspend your User Account and disable your password; and (c) terminate User’s access to the Website or the Services; pending enquiries by Easebuzz. User may cancel his User Account at any time by sending an email. Please note that once your Account is cancelled, Easebuzz does not have any obligation to return any data or information that may reside on its servers or other equipment.

Indemnity

User shall keep Easebuzz indemnified from and against any and all liability (including but not limited to liabilities, judgments, damages, losses, claims, costs and expenses,) or any other loss that may occur, arising from or relating to any claim, suit or proceeding brought against Easebuzz by another User/ Service Provider/ third party for reasons including, but not limited to (i) delivery, non delivery or delay, deficiency or mistake in respect of the Products sold; (ii) a breach, non-performance, non compliance or inadequate performance by the User of any of the terms, conditions, representations, obligations or warranties made by him; (iii) any acts, errors, misrepresentations, wilful misconduct or negligence of the User, or his employees, subcontractors and agents in performance of their obligations under these Terms.

The User shall comply with all such terms and conditions as Easebuzz or any Service Provider may prescribe from time to time with regard to the Services. All Transactions effected by or through this Website, shall constitute legally binding and valid transactions when done in adherence to and in compliance with the terms and conditions prescribed by Easebuzz or Seller/ Service Provider.

Copyright/Original Content

All materials that have been displayed or performed on the services shall abide by copyright. This includes but not limited to text, graphics, articles, photographs, images, illustrations. You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any content accessed through the services, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever any content or third party submissions or other proprietary rights not owned by you:

  1. Without the express prior written consent of the respective owners
  2. In any way that violates any third party right.

The services are protected by copyright law as prevalent within the copyright laws. Any fraudulent or improper use shall lead to immediate termination of the account and will be bound to legal procedures as per government norms. You are not supposed to download or copy the content for any unauthorized use. You shall also not store any information for any purpose whatsoever. Copying or storing any information without consent from the copyright holder is strictly prohibited. Company may revoke your right to the services, at any time, at Company’s sole discretion. Company reserves the right to require prior written consent before linking to the Website.

Restrictions over Easebuzz

You guarantee and confirm that you will not contribute to any Content or otherwise use the Services in a manner that :

  1. infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party.
  2. violates any law, statute, ordinance or regulation.
  3. is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable.
  4. involves commercial activities and/or sales without Company’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes.
  5. impersonates any person or entity, including without limitation any employee or representative of Company.
  6. contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program.

The below list of clauses has to be followed while availing services at https://easebuzz.in/

  1. You will not indulge into any racial or racist content or image in any form.
  2. You will not be using any extreme content hurting any religious sentiments.
  3. You will not be using any pornographic or sexually related content (including literature, imagery and other media, escort or prostitution services).
  4. Child pornographic images or content will not be allowed.
  5. Copyrighted media which includes unauthorized copies of books, music, movies or any other licenced or copyrighted materials are strictly prohibited.
  6. Copyrighted software or unauthorized use of video,music files,graphic designs,fonts and images will be strictly prohibited.
  7. You are not allowed to use photos, images, counterfeit stamps, replicas or imitations of designer goods and other potentially unauthorized goods or materials.
  8. You are not authorized to promote drugs or drug accessories on Easebuzz.
  9. You are not allowed to promote pyrotechnic devices and hazardous materials which includes fireworks and related goods , toxic, flammable and radioactive materials and substances.
  10. You are not allowed to sell or promote regulated goods which includes air bags; batteries containing mercury; Freon or similar substances/refrigerants; chemical/industrial solvents; government uniforms; car titles; license plates; police badges and law enforcement equipment; lock-picking devices; pesticides; postage meters; recalled items; slot machines; surveillance equipment; goods regulated by government or other agency specifications.
  11. Any substance or material which is not allowed as per government rules and norms will be strictly prohibited to be sold here.
  12. You cannot sell or promote Securities which includes stocks, bonds, or related financial products.
  13. You cannot sell tobacco and cigarettes which includes cigarettes, cigars, chewing tobacco, and related products.
  14. Job or Job related products are not allowed to be sold on easebuzz.in. Payments accepted in any form on the portal for job or job related products is strictly prohibited.
  15. You are not allowed to sell or promote products related to marketing which includes Bulk Emails, Bulk messages. Eg: mails/messages sent via mail servers and/or Bulk SMS service providers.
  16. You are not allowed to sell or promote gaming/gambling related products which includes lottery tickets, contests, sports bets, memberships/ enrollment in online gambling sites, and related content.

Easebuzz holds the right to remove any content or image from the services at any point of time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such content or if company is concerned that you may have breached the immediately preceding sentence), or for no reason at all.

Penalty Charges to Merchant

Penalty charges are levied on "Merchants" who exploit our platform for collecting payments which are not allowed as per RBI norms or breach our "Terms of use". In such cases, Easebuzz has the rights to take legal action against the merchant or hold payouts (Whichever is applicable). Easebuzz also has the rights to levy charges to merchants based on losses incurred or defamation caused to the platform. These charges are raised on a case to case basis to the merchants based on losses that have incurred on the platform.

Marketing Restrictions

If you are sending emails, directly or indirectly in connection with any Digital good or Physical products then you agree, acknowledge and represent that all emails and the procurement of email addresses will be authentic and shall be in compliance to applicable government rules & regulations. You would also not be sending any extreme content, racial content, or any religious sentimental message. Pornographic and sexual content is strictly prohibited.

Confidentiality and Non-Disclosure Agreement

In connection with this agreement, Easebuzz may disclose to you and or you may otherwise receive some sensitive information of Easebuzz (collectively, confidential information. Unless not required to perform your obligations under this agreement, you will not be allowed to disclose any confidential information without the consent of Easebuzz. You will not use any confidential information for the purpose of soliciting, or to permit to solicit, users to subscribe to any other services or promote the sale of any products that compete directly or indirectly, with Easebuzz or the functionality or services offered by the platform. You agree and abide that Easebuzz may be required to provide to governmental agencies/Law or other third parties, information in its possession regarding you or the business you conduct with Easebuzz or via the Platform.

Updates to the Terms of Use

The terms of use is subjected to change. The merchants on this platform shall be informed about the changes within “Terms Of Use” via email.