Privacy Policy

Our Services are intended for a general audience and are not targeted toward minors (less than 18 years old). Easebuzz does not voluntarily or actively collect, use or disclose Personal Information (including Sensitive Personal Information) of minors without the prior consent of the parents or guardians of the minor. If we have actual knowledge that any information we collect or receive has been supplied by a person younger than the age of 18 without the consent of parents or guardians, we will delete such information forthwith of the same coming to the knowledge of the Company .

1. We may use the information shared by you as follows:

   1. During the registration for successful creation and verification of your account.

   2. to verify the legitimate existence of your business and operations. Please note that in terms of the guidelines issued by Reserve Bank of India on Know your customer and Anti Money Laundering (KYC-AML Guidelines), we need to obtain your Personal Information to verify your legitimate existence before offering our services to you.

   3. To process and validate the authenticity of your business to the extent permissible by law.

   4. To process payment transactions

   5. To improve our products and services.

   6. To resolve disputes, collect fees (if applicable), and to troubleshoot problems to make the website / applications / platforms better for you.

   7. To send a notification through SMS or email after each successful transaction.

   8. For our marketing promotions within our company, subject to your consent.

   9. To periodically send promotional emails about new products, special offers or other information.

   10. To compare for verification with third party service provider assisting us with the operations of the business of Easebuzz (such as fraud investigations, bill collection, affiliate and rewards programs).

   11. To share the information with our subsidiaries, joint ventures or other companies under a common control (collectively the “Affiliates”) that Easebuzz may have now or in the future, in which case they will honor this Privacy Policy.

   12. Share the Personal Information to our business partners like NBFCs, FIs and other partner banks, any other third party authorized service providers, with your consent, in consonance with the applicable laws for the time being in force. However, Easebuzz shall not take any responsibility for any misuse of information by such channel partner / partner banks, business partners and third party authorized service providers. We encourage you to read such third parties’ privacy Policy to learn more on how they process your Personal Information.

   13. To share the information with the third parties in a good faith belief that such disclosure is reasonably necessary to:

       1. Take action regarding suspected illegal activities;

       2. Enforce or apply our terms and conditions and Privacy Policy;

       3. Comply with the legal process including but not limited to search warrant, subpoena, court order; Please note that we are not required to question or contest the validity of any search warrant, subpoena or other similar governmental request that we receive.

       4. In order to comply with anti-money laundering laws that exist in various jurisdictions including Prevention of Money Laundering Act, 2002, as applicable to the host Country, we reserve the right to report any suspicious / required transactions or data to federal, state, provincial or local authorities and law enforcement agencies within those jurisdictions. Accordingly, you hereby grant us the right to report any transactions which we deem suspicious, as determined solely by Easebuzz acting in its sole discretion.

       5. To protect our rights, reputation, and property or that of our User, Affiliates, or the public.

   14. To share information in the aggregate to third parties relating to User behaviour in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors.

   15. To improve our Services and to deliver a better and more personalized service to you.

   16. We may use your Internet protocol (or IP) address which is a unique number assigned to your computer server or your Internet service provider (or ISP) to analyze user trends and improve the administration of the website / applications / any other platform.

   17. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website / applications / any other platform according to your interests.

We are required under applicable laws to retain certain records for a period of at least 5 (five) years after the end of your relationship with Easebuzz, which will include your personal data such as your name, contact details, customer number and transaction history, etc. ("Retained Data"). Other than the Retained Data, we will delete and destroy all Personal Information that we hold about you post the end of our relationship with you.

In general, we will only keep your information for as long as is required to either continue providing you with the Services or to comply with the applicable laws. However, even after you deactivate your account, we may preserve copies of information about you and any transactions or Services in which you may have engaged for a duration that is consistent with applicable law, applicable statute of limitations, or as we feel is reasonably required to comply with any law, regulation, legal process, or governmental request, to identify or prevent fraud, to recover fees owing, to settle disputes, to fix problems with our services, etc.

1. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We take every precaution to safeguard and secure all the information we collect online from unauthorized access, use or disclose. However, the internet is not a secure medium and we cannot guarantee the privacy of your Personal Information.

2. Every time you want to access your account on our website or to make a financial transaction, we suggest you enter your username and password each time. Choose your password carefully. Never share your username and password with anyone.

3. If you are concerned that your username and/or password is compromised, please contact us or our customer support team immediately and ensure to change your password by accessing the profile settings.

1. The content and text published by third party website operators on EASEBUZZ are subject to the Indian copyright law. The duplication, revision, dissemination and all forms of usage of content beyond the copyright limits require a written approval of the respective author and/or creator. Downloads and copies of the aforementioned content is only allowed for private and non-commercial use. If the content posted on EASEBUZZ did not come from the website operator itself, the third-party copyright rules shall apply. All third-party content is marked as such. Should there be any copyright infringement on EASEBUZZ, kindly contact us and provide us with corresponding evidence. In cases of declaration of violation of rights, EASEBUZZ will delete the concerned content at the soonest possible time.

1. A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Please refer to our EASEBUZZ Cookie Policy for further information.

1. We ensure that you may exercise your individual privacy rights under applicable privacy and data protection laws and as per our Privacy Policy. You have the following rights with regards to the Personal Information shared on the website, applications and any other platform, which is subjected to the laws relating to data sharing in India(“India”)

   1. Right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

   2. Right to request correction of any of the data we have about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

   3. Right to withdraw your consent to the processing of your personal data at any time. This does not affect the legality of any processing we have already carried out based on the consent given previously.

1. If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

2. We reserve the right to modify this privacy statement at any time, so please review it periodically. If we make material changes to this policy, we will notify you here or by email, or by means of a notice on our home page.

3. It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

4. EASEBUZZ is registered with the Registrar of Companies, and this policy shall be governed and construed in accordance with the rules and regulations of the Companies Act 2013, Guidelines issued by Reserve Bank of India from time to time, The Information Technology Rules, 2011, and the applicable laws in India. Any dispute arising out of the formation, performance, interpretation, nullification, termination or invalidation of this policy or arising therefrom or related thereto in any manner whatsoever, shall be settled by arbitration in accordance with the provisions set forth under the Arbitration and Conciliation Act (the “Act”), by one arbitrator appointed in compliance with the Rules.

1. If you have any questions or queries regarding data privacy and protection, you may contact us at: support@easebuzz.in

2. You may address any complaints or discrepancies in relation to the processing (including storing and using) of your Personal Information (including Sensitive Personal Information) to:
   Mr. Dhammanand Nagrale
   Grievance / Nodal Officer
   Easebuzz Private Limited
   THE SOCIAL STREET, ‘B’ Block/Building 2nd Floor, Survey No.32/2 & 32/3, Hinjawadi Rd, opposite Vivanta Hotel, Hinjawadi Village, Wakad, Pune, Maharashtra 411057